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Improving communication between patients and primary healthcare providers in Aotearoa, New Zealand

Maria Stubbe PhD Associate Professor and research lead, Department of Primary Health Care andGeneral Practice, University of Otago, Wellington, New-Zealand Director, Applied Research on Communication in Health Group. This talk will provide a brief outline of the health system and primary care research landscape in Aotearoa New Zealand, before presenting selected examples of translational work undertaken by the Applied Research on Communication in Health (ARCH) Group at Otago University. The ARCH Group takes a multi-disciplinary approach, and aims to improve professional practice, health service delivery and equitable health outcomes by supporting reflective practice, empowering patients/service-users and developing open access digital resources for use in patient and health professional education. A particular research focus is direct observation of ‘real talk’ in video-recorded health interactions (using mixed qualitative methods such as conversation analysis and ethnography), and documenting patient perspectives in narratives of health experiences. More recently, ARCH Group members have been involved in several mixed methods health services research projects relating to youth mental health, vaccine delivery, and community knowledge and attitudes towards nonpharmaceutical interventions to reduce transmission of respiratory illnesses. This talk has be registered on the 25th April 2023.