Your Health and Social Services Information

Version en français

The Act respecting Health and Social Services Information (Section 14)La Loi sur les renseignements de santé et de services sociaux (article 14) requires us to inform users about how their personal information are used and protected. Personal information is also called “health and social services information”.

To make the text easier to read, we will use "you" to refer to the person concerned by the personal information and their representative (parent, guardian, etc.).

Why do we need your information? 

Your information helps us provide you with quality services. It also helps us:

• Identify you and get in touch with you to ensure follow-up. We may ask for your name, date of birth, home address, email address, phone number, health insurance card number, or other information.
• Offer you care and services that meet your needs. We will better understand your health condition, signs of illness, and your personal or family health history.
• Improve ourselves through surveys about the services provided, new programs, staff training, or research projects.

When you give us your information, you allow us to use it for these purposes.

How do we collect your information? 

We collect your information in different ways, for example:

• From you directly when you speak to a staff member, fill out a form or communicate with us;
• During examinations such as blood tests, X-rays and any other test;
• Through medical devices such as thermometers, blood pressure monitors and any other equipment;
• From other facilities where you received care or services such as hospitals, CLSCs (local community service centers), medical clinics, specialized clinics, family doctors, or other professionals. These places or people may provide us with information when necessary.
   

Some professionals may use tools like artificial intelligence to help them spend less time on paperwork and spend more time with you. These tools are evaluated to be used safely. For example, your appointment might be recorded to help write medical notes. These recordings are deleted once the medical note is written. 
 

How long do we keep your information?  

We keep your information in accordance with the laws in effect. Generally, the information in your medical record is retained for at least 5 years, but some information is kept for a longer period.

For more information, you can contact our medical records department by email at divulgation.archives.chum@ssss.gouv.qc.ca, by phone at 514-890-8328 or consult our web page Mon dossier medical.

What are your rights regarding your information?

Right to access: You have the right to request access to your health information in accordance with the laws in effect. For more information, contact our Medical Records Department at divulgation.archives.chum@ssss.gouv.qc.ca  or visit our web page Mon dossier médical.

Right to correction: You can request a correction if your information is unclear, inaccurate, incomplete, or kept without your consent. For more information, contact our Medical Records Department at divulgation.archives.chum@ssss.gouv.qc.ca or visit our web page Mon dossier médical.

Right to restrict access (limited access): You can ask to limit access to some of your information, under certain conditions. For more information, contact our Medical Records Department at divulgation.archives.chum@ssss.gouv.qc.ca  or visit our web page Mon dossier médical.

Right to refuse access after your death: After your death, you have the right to limit your family members’ access to your information. For more information, contact our Medical Records Department at divulgation.archives.chum@ssss.gouv.qc.ca  or visit our web page Mon dossier médical.

Right to refuse access for research purposes: You can refuse to be contacted by a health network researcher for a research project (solicitation). You can also refuse researchers outside the health network from using your information for their projects. For more information, contact our Privacy Office at rprp.chum@ssss.gouv.qc.ca. 

To learn how to make a request or for any other questions, visit our web page Mon dossier médical or contact our Medical Records Department by email at divulgation.archives.chum@ssss.gouv.qc.ca or by phone 514-890-8328. You may also contact our Privacy Office at rprp.chum@ssss.gouv.qc.ca.

Pour savoir comment faire ou pour toute autre question, vous pouvez consultez la page Mon dossier médical ou communiquez avec notre service des archives médicales au divulgation.archives.chum@ssss.gouv.qc.ca  ou notre bureau de protection des renseignements personnels au rprp.chum@ssss.gouv.qc.ca.  

We care about protecting your information.

We are here to ensure your rights are respected.